Shipping and return policy

 

Shipping

Shipping is on us for order of $100 or more before taxes. Please allow between:

  • 2 and 5 business days if you've chosen express shipping
  • 6 and 10 business days if you've chosen regular shipping

We ship our products all across Canada. For shipping to remote locations, please allow up to 14 business days. During very busy periods, our shipping team might experience longer delays than usual.

Should you have any questions or be in need of assistance, feel free to contact us at 1-855-55-GERIA (43742), by chat from 9AM to 5PM ET or by email (info@eugeria.ca) Our team is there to help!

 

Order cancellation

If you wish to cancel your order, please contact our customer service with your order number as soon as possible by calling 1-855-55-GERIA (43742, by chat between 9AM and 5PM ET, or by email (info@eugeria.ca), Please have your order number with you when you get in touch. If your order is still being processed, we will be able to cancel it.

 

Returns / exchanges

Eugeria selects the products and services it recommends very carefully to ensure their relevance and quality. If you wish to return or exchange a product, you may do so within 30 days of your purchase. Please:

  • Contact us within 30 days of your purchase (phone, chat or email);
  • Include your order number in the subject of your message;
  • Specify the nature of your request (return or exchange) and the reason.
  • A return or exchange is only accepted if the product is shipped back in its original condition, with the original packaging. You are responsible for all courier charges to ship the product back to Eugeria. For returns, the amount of the purchase (excluding all the shipping fees) will be credited on the original method of payment once the parcel is received.

 

Warranty

Eugeria works with quality suppliers to provide the best products and services for aging well. Our products and services are hence covered through the warranty policies of our suppliers.

To learn about specific products’ warranty policy, feel free to contact us.