Shipping and return policy

 

Shipping

We offer free delivery on orders of $100 and above (before taxes). Please consider the following shipping times:

  • 2 and 5 business days if you've chosen express shipping,
  • 6 and 10 business days if you've chosen regular shipping

We ship our products all across Canada. For shipping to remote locations, please allow up to 14 business days. During very busy periods, our shipping team might experience longer delays than usual.

We offer the option to configure products (when applicable) and to deliver them directly to your senior loved ones. If you have a particular situation or if you have any question concerning shipping and delivery, contact us at 1-855-55-GERIA (43742), by chat between 9AM and 5PM, or by email (info@eugeria.ca) Our team is there to help!

 

Pick up in person

You can now pick up your order at our Montreal office! When completing the purchase online, select the "Pick Up" option in the checkout process; wait for the email indicating that your order is ready; and stop by our office Monday through Friday between 10:00 am and 5:00 pm.

 

Order cancellation

If you wish to cancel your order, please contact our customer service with your order number as soon as possible by calling 1-855-55-GERIA (43742, by chat between 9AM and 5PM ET, or by email (info@eugeria.ca), Please have your order number with you when you get in touch. If your order is still being processed, we will be able to cancel it.

 

Returns / exchanges

Eugeria selects the products and services it recommends very carefully to ensure their relevance and quality. If you wish to return or exchange a product, you may do so within 30 days of your purchase. Please:

  • Contact us within 30 days of your purchase (phone, chat or email);
  • Include your order number in the subject of your message;
  • Specify the nature of your request (return or exchange) and the reason.

A return or exchange is only accepted if the product is shipped back in its original condition, with the original packaging. You are responsible for all courier charges to ship the product back to Eugeria. For returns, the amount of the purchase (excluding a 5% back-to-market fee) will be credited on the original method of payment once the parcel is received. Eugeria reserves the right to deduct additional back-to-market fees (up to 50% of the sale price) depending on the state of product received - clear instructions will be communicated for each case as needed.

The following products cannot be returned (exchanges can be made for defects communicated within the warranty period):

  • Bibs
  • Adapted dishes
  • Face masks
  • Clothing items
  • books and activity books (both paper and digital versions)

 

Warranty

Eugeria works with quality suppliers to provide the best products and services for aging well. Our products and services are hence covered through the warranty policies of our suppliers.

To learn about specific products’ warranty policy, feel free to contact us.